Frequently Asked Questions (FAQ)

  1. What is your return and exchange policy? We want you to be completely satisfied with your purchase. If, for any reason, you are not happy with your order, we offer a hassle-free return and exchange policy. Please visit our Refund page on our website for detailed instructions on how to initiate a return or exchange.

  2. What payment methods do you accept? We accept various payment methods, including major credit cards (Visa, Mastercard, American Express) and Apple Pay. You can select your preferred payment option during the checkout process.

  3. How much does shipping cost? Shipping costs may vary depending on your location and the chosen shipping method. During the checkout process, you will see the available shipping options along with their corresponding costs. We strive to offer competitive shipping rates, and on average, global shipping usually costs around €10.

  4. How long does shipping take? Shipping times may vary depending on your location and the shipping method you choose. Once your order is confirmed, we will provide an estimated delivery date. Please note that factors such as customs clearance and local courier services can affect the delivery time. We make every effort to ensure prompt delivery of your items.

  5. Can I track my order? Absolutely! Once your order is dispatched, we will send you a confirmation email containing a tracking number. You can use this number to track your package through our website or the courier's tracking portal.

  6. How do I determine the right size for me? We understand the importance of finding the perfect fit. To help you choose the correct size, we provide detailed size charts for each product. Simply refer to the measurements and compare them with your own body measurements to find the ideal fit. If you're still unsure, our customer support team will be happy to assist you.

  7. Do you offer international shipping? Yes, we offer international shipping to many countries worldwide. During the checkout process, you can select your country from the available options. Please note that international shipping may be subject to customs duties or import taxes, which are the responsibility of the recipient.

  8. Are the colors of the products accurate in the photos? While we strive to display our products' colors as accurately as possible, variations may occur due to factors such as lighting and monitor settings. We provide detailed product descriptions to complement the product images and offer the best representation possible.

  9. Can I cancel or modify my order after it has been placed? We aim to process and ship orders as quickly as possible. Therefore, once an order is placed, changes or cancellations may not always be feasible. However, please contact our customer support team as soon as possible, and we will do our best to accommodate your request.

  10. How can I contact your customer support team? You can reach our friendly customer support team via email: farahwellness.co@gmail.com or by messaging us on Instagram @farahwellnesstm. We are available to assist you with any questions, concerns, or feedback you may have from Mon - Fri. We strive to respond promptly and provide the best possible assistance.