REFUND POLICY

Return Policy

At Henchom House, we offer a 30-day return policy, giving you 30 days from the date you receive your item to request a return.

Eligibility for Return:

• Your item must be in the same condition that you received it: unworn, unused, with tags, and in its original packaging.
• You will need to provide the receipt or proof of purchase.

To start a return, contact us at pashayevawork@gmail.com. If your return is accepted, we’ll send you a return shipping label along with instructions on how and where to send your package. Please note that items sent back to us without first requesting a return will not be accepted.

Damages and Issues:

Please inspect your order upon reception. If the item is defective, damaged, or if you receive the wrong item, contact us immediately so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items:

Certain items cannot be returned, including:

• Perishable goods (e.g., food, flowers, or plants)
• Custom products (e.g., special orders or personalized items)
• Personal care goods (e.g., beauty products)
• Hazardous materials, flammable liquids, or gases

We also do not accept returns on sale items or gift cards. If you have questions or concerns about your specific item, please get in touch with us.

Exchanges:

The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.

Refunds:

Once we’ve received and inspected your return, we will notify you of the approval or rejection of your refund. If approved, you’ll be automatically refunded on your original payment method. Please note that it may take some time for your bank or credit card company to process and post the refund.