SHIPPING POLICY

Shipping Policy

At Henchom House, we strive to make your shopping experience as smooth as possible. We ship to most countries worldwide and are committed to ensuring that your orders arrive promptly and in excellent condition.

Processing Time:
All orders will take approximately 3-5 business days to process.

Shipping Time:
Our standard shipping time is 7-10 business days within the USA and 12-15 business days for international orders. Depending on your location and customs clearance, delivery may take up to 20 business days. Please note that delivery times may vary during holidays or special promotions.

Shipping & Delivery Details:
While we work hard to deliver your order within the estimated time frame, please understand that we rely on third-party shipping companies. Therefore, we cannot be held liable for delays caused by customs, natural occurrences, transportation strikes, or other unforeseen events. Any additional fees, customs duties, or charges are the responsibility of the customer.

Changes to Orders:
You may request changes to your order within 24 hours of purchase, as long as the order has not yet been fulfilled. Changes made after 24 hours may incur additional charges. Please note that cancellations are not permitted once the order has been placed.

Returns Policy:
If you are not completely satisfied with your purchase, you may request a return within 14 days of receiving your order. To initiate a return, please follow these steps:

  1. Ensure the item meets our return criteria (unopened, unused, and in its original packaging).
  2. Email us at pashayevawork@gmail.com with your order details, including a photo or video of the item, if applicable.
  3. We will respond within 24 hours on a business day to guide you through the return process.
  4. Once your return is approved, ship the item back to us within 7 days. Please note that return shipping costs are the responsibility of the customer, and original shipping charges are non-refundable.
  5. Upon receiving the returned item in the specified condition, we will process your refund and notify you via email.

Acceptable Return Reasons:

  • Damaged Item: The product arrived damaged.
  • Incorrect Item: The product received is not what was ordered.
  • Product Not as Described: The item does not match its description on our website.

We aim to handle all returns fairly and efficiently, ensuring that our customers have a positive experience shopping with Henchom House.